Dr. Mary Louise Hatten, who taught economics (or in my case tried to teach me economics) at Simmons College Graduate School of Management, used to say, "Listen to your intuition; it is your experience at work."
As women, we often discount that inner voice.
But I'm writing today to tell you a story that has reminded me to listen.
Many of you recall that my mom was transferred to a convalescent hospital in June 2008, after hospitalization. I was so unhappy with the care that I removed her from the place against medical advice. When the hospital tried to place her in the same facility after her hip break and replacement this spring, I refused, vehemently.
Meanwhile, a work colleague recently moved her 80-something mother to the same senior residential facility as my mom, partly on my recommendation. Her mom was there about three weeks before she fell and broke her ankle. She also was having some other medical problems, and she was hospitalized. When the time came to discharge her, they sent her to the same place my mom was sent in June 2008.
New name, new owner.
Same bad care.
After a few days, my colleague told the personnel she was taking her mother out. They told her that her mom was getting better, so against her better judgment, she left her mom there.
A couple of days later, she found her mother slumped over in a wheelchair. She called 911 and had her transferred to another place, where she was diagnosed with pneumonia.
Her mom died last Sunday.
My colleague is a wonderfully nice person. She doesn't have a hot little temper, she doesn't overreact, she doesn't have screaming matches with nurses. She doesn't just walk into a place and put her mother into a wheelchair and take her home, never telling anyone. I confess to all of that.
I wept when I learned that her mom had died. Her mom isn't suffering anymore, but she is.
It's a huge lesson. I hope to God I've learned it. My intuition tells me to share it with you.